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Online Help

ONLINE HELP

PRODUCTS INFORMATION

Item search

Finding an item on fiorentinastore.com is easy: you can look for it by browsing the website menu, through the listed categories, or by entering the name of the item you want in the “Search in catalog” space, which you can find at the top on the right.

Prices

The articles prices are expressed in Euro (€); they include the in-force VAT (Value Added Tax) which varies according to the different article typologies. The resulting total amount at the end of the purchase procedure is comprehensive of transport charges, but does not include customs duties and/or possible additional charges. Prices may change for reasons not depending on EPI; if this were to be the case, the new price will be clearly indicated on the website.

Sizes

If you are not sure about the size you need, next to each item you will find the “Help on size” button. Click on it to view the size comparison chart.

WITHDRAWAL RIGHT AND RETURNED GOODS

The Italian Law (Legislative Decree dated May, 22nd 1999 no. 185 art. 5) establishes that the consumer who acts in an unrelated way to his own commercial activity – retailers and companies are not included – can exercise the withdrawal right by returning the article to the seller in order to obtain a refund or a replacement, in the cases provided for in law.
The withdrawal right can be exercised by sending - within the following 14 days - a written communication to the following address: EPI srl - Via Magistretti, 10 - 20128 Milano.
The communication can be sent within the same time frame also by email to customercare@fiorentinastore.com or by fax: +39 02/27209493.
Goods must be returned - within the following 14 days and joining the filled in Returning Form – to the following address:


EPI srl
Via Magistretti, 10
20128 Milano
Italy


Returning cost will be paid by the customer. The essential condition to exercise the withdrawal right is to return the purchased items in a good preservation state, with the original labels and packaging; all the returned items must be accurately packed in order to protect the original covers from any damage, writing or labelling. Transport risks in goods returning will be charged to the customers.
No replacements or refunds will be made for products that have been washed or damaged by detergents or additives, or products damaged for lack of skill by the customer (too warm ironing, wrong facing of patches on jerseys). For technical reasons, the colour of products shown on website can be a little different from the real colour: this variance will not give any replacement or refund right.
No replacements or refunds are possible for special customized products (match jerseys or shorts with special personalization). Discounted products (outlet section, special promotions) are not refundable but replacements or a voucher of the same value for other purchases are granted.
Anyway, for every information about the goods returning, you can contact our customer care service.

REFUNDS AND REPLACEMENTS

Refund or replacement time is around 30 days, after checking the goods status. Some delays might be caused by postponed deliveries to EPI srl from the postal service. After the above-mentioned time, please call 02/26303235-36-37 or send a fax to +39 02/27209493 or an e-mail to customercare@fiorentinastore.com.
Cash on delivery payment (in Italy only) will be refunded by bank transfer. Credit card payment will be refunded by re-credit of the amount and refund time can depend on the credit card used.
Refund excludes transport charge (both for shipments and returning) and possible customs duties/taxes. A full refund will be made only for faulty goods returned or for loss of the package by the courier.
No replacements or refunds are possible for special customized products (match jerseys or shorts with special personalization). Discounted products (outlet section, special promotions) are not refundable but replacements or a voucher of the same value for other purchases are granted.

REQUESTS AND COMPLAINTS

Time limit for forwarding requests and complaints:

  • 15 DAYS for complaints concerning goods which is faulty, damaged, lacking or not pursuant to the order.
  • 3 MONTHS for requests concerning shipments or deliveries (not received packages, delivery problems).
  • 6 MONTHS for requests concerning payment transactions or refunds.

COPYRIGHT AND TRADEMARKS

Trademarks, logos and other distinguishing marks of any kind, used in the website pages, belong to their respective owners; their use is prohibited to unauthorised third parties, including their reproduction on other websites. Contents such as information, programs, software, text, graphics and images within the website are protected by copyright.

APPLICABLE LAW

The regulation in force applicable to the purchases on fiorentinastore.com is the law of the Italian Republic. For any controversy related to the product marketing on the website, the competent court will be the Court of Milan.