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Shipping

DELIVERY

The delivery of ordered articles is carried out by the following couriers:

  • UPS – abroad

  • SDA – in Italy

An online tracking service is available from both couriers.

SDA courier delivers Monday through Friday. Delivery times are subject to change, both in the morning and in the afternoon. The courier does not inform the recipient about specific delivery days or times. Therefore, such a service cannot be requested. If the customer is absent upon delivery, the courier will leave a note at the point of delivery notifying that the package is waiting to be delivered. The courier will make two delivery attempts: if unsuccessful, the customer will be contacted. So, it is very important to indicate a right phone number (home or mobile) to make the delivery easy. Then, it is important to indicate a delivery address where someone can collect the parcel and to specify the doorbell name. EPI srl will not be responsible for possible inefficiencies connected to the courier service.
The Smart Alert service is available: it informs the customer through sms and/or e-mail about the shipping status. The service works automatically if the mobile and/or e-mail address fields are rightly filled in, during the order procedure.

UPS courier delivers Monday through Friday. Delivery times are subject to change, both in the morning and in the afternoon. Possible deliveries on Saturday depend on the destination place. If the customer is absent upon delivery, the courier will leave a note at the point of delivery notifying that the package is waiting to be delivered. The courier will make two delivery attempts: if unsuccessful, the customer will be contacted. Therefore, it is very important that the phone number provided - home or mobile – is correct, so that communications are quick and setbacks can be solved efficiently.
The courier informs the customer through e-mail about the shipping status. The service works automatically if the e-mail address field is rightly filled in, during the order procedure. We advice not to enter a PO BOX in the address field, because of the courier will not fulfil the delivery. In case of deliveries to receptions (with the reclaim signature by the receptionist), fiorentinastore.com will not be responsible if the package will not reach the recipient finally.
If a country is not included in the shipment list, it means that delivery to that country is not provided. As fiorentinastore.com should add some countries to the shipment list, please contact our customer care service at customercare@fiorentinastore.com

SHIPPING COSTS

Abroad

Shipping costs depend on the destination country and on the weight/volume of the package. The customer will be able to see the total amount to be paid before confirming the order.

Italy

COD (cash on delivery) payment: Euro 10,00
Advance online payment (credit card or PayPal): Euro 7,00

DELIVERY TIMES

Abroad

The packaging process will begin 24 hours after the order has been registered. From that moment on, delivery is carried out abroad within the following 48-72 hours in Europe and within 3 or more working days in no-EU countries. Possible delays in the delivery may be caused by working matters of the courier service (EPI srl will not be responsible), because the articles ordered are temporarily out of stock or because of force majeure reasons. If this were to be the case, once 8 working days have elapsed (excluding Saturday and Sunday), please contact our customer care service at customercare@fiorentinastore.com or call +39 02/26303235-36-37. Delivery times could be delayed in case of festivities.

Italy

The packaging process will begin 24 hours after the order has been registered. From that moment on, delivery is carried out in Italy within the following 24-48 hours. Possible delays in the delivery may be caused by working matters of the courier service (EPI srl will not be responsible), because the articles ordered are temporarily out of stock or because of force majeure reasons. If this were to be the case, once 5 working days have elapsed (excluding Saturday and Sunday), please contact our customer care service at customercare@fiorentinastore.com or call 02/26303235-36-37. Delivery times could be delayed in case of festivities.

CUSTOMS DUTIES AND TAXES

For shipment towards non-EU countries, goods are subject to customs duties and possible taxes. Any additional tax necessary to clear package through customs will be paid in full by the recipient.
If the customer refuses the goods, or if the delivery is impossible for any reason (wrong recipient address or phone number; recipient repeated absence; other reasons) a fee will be charged for the following expenses: delivery of goods + return of goods + customs clearance for the returning goods. The sum will be charged in full to the recipient. Only the value of the goods will be refunded.
Duties and taxes may differ from country to country and are charged when the goods reach their destination. For further information regarding duties and clearance, please contact your local customs offices.